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GatorsMSP's Complete IT Department Program
Rob Giannini • August 14, 2023
Let Us Take IT Off Your Plate
We plug you into our complete IT management program
for small and medium businesses.
We handle all routine IT tasks for you, like:
- Onboarding new employees
- Issuing new laptops and equipment
- Password and user management
- Restricting access and offboarding employees
- Troubleshooting employee issues
- Security monitoring and protection
- Insurance and compliance support
- Managing your servers (cloud or on-site)
- Managing your company's email
- Developing your annual IT plan
Why Businesses Choose The Complete IT Department
- Our program is less than half the cost of hiring internal IT staff; no need to find extra help on sick days or paid time off or worry about replacing a key IT team member.
- Cybersecurity is included in all packages; we help you complete any insurance or compliance forms and significantly reduce the risk of your organization being hacked.
- Our customer support team is trained to help first and follow through to solve nagging computer issues for you and your team.
- We support your team, whether in the office or remotely, working halfway across the country (or the world.)
Our New Customer Process
We know that any lasting business relationship starts from a place of understanding. We have carefully developed an onboarding process that details every vital step, from our initial discovery meetings to the transition of ongoing support.
- Discovery: We start by getting to know you and your business. We take the time to understand your workflow, goals, and existing infrastructure.
- Stabilization: We then perform a stabilization project to upgrade the backend of your IT from "shoestring and bubblegum" to modern, secure infrastructure.
- Management: We then move to our ongoing management phase, where we keep your IT running and bring any noise down to a "hum."
Our discovery process allows us to understand your current situation and build a plan with you that we know will help you reach your goals. By investing a little bit of extra time into discovery, we save many more headaches by not having to go back and "retrofit" our plan to accommodate surprises.
- Set Your Goals: We start by establishing your business goals and determining each IT needs you have.
- Evaluate Your IT: We then review your current IT assets and determine how they can be better used to meet your goals.
- Build A Plan: Using the information gathered in the first two steps, we carefully develop a plan that charts a confident course to optimize your IT.
Stabilization
Before any further action is taken, an exhaustive optimization must be conducted to ensure that all components are functioning as needed.
This is crucial to identify and address any potential issues that may arise and prevent any potential problems from occurring. The adjustment process involves refining existing assets and systems and ensuring they will sustain their performance well into the future.
Stabilization achieves…
- Faster system startup
- Less computer lag
- Less hardware failure
- Fewer interruptions
- Stronger security
- Minimal user-facing IT issues
Ongoing Management Process
Reliable and problem-free IT requires careful management of both daily maintenance tasks and long-term considerations.
To keep your IT functioning at its best, we manage it according to three key priorities:
- Support Your IT: We manage your IT assets through ongoing maintenance and provide fast and practical support for user-submitted requests as needed.
- Secure Your IT: We carefully assess, remediate, and manage your IT security posture to achieve an ideal state.
- Strategize Your IT: We plan out the future of your IT environment to ensure that budgets, upgrades, and projects are appropriately considered and realized.
Support Your IT
The secret to practical IT support is fast and convenient support.
The bottom line is whether you can get in touch with your IT team the way you prefer and get a response back in a reasonable timeframe. That's why we offer a transparent and convenient support process to resolve your IT issues permanently.
Our Support Process
- User Report: A staff member of your business submits a ticket request detailing an IT issue.
- Automatic Acknowledgement: You get an automatic acknowledgment that your request has been received and logged.
- New Service Ticket: A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.
- Ticket Processing: Once the ticket has been created, we process it to evaluate the best resource to handle the question or issue.
- Email Response: You will receive an email directly from a resource as they begin working on your request, followed by a phone call to discuss.
- Automatic Updates: The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
Secure Your IT
Security is an ever-present concern for businesses. We understand that companies must comply with specific regulations and industry standards regarding data security. As part of our commitment to your business, we will keep you updated on the latest regulations and ensure that your systems are always compliant.
We provide a secure IT environment with the following:
- Regular data backups
- Up-to-date security patches and antivirus software
- 24/7 monitoring of your systems
- Two-factor authentication
- Firewalls, encryption, and hardware security devices
Strategize Your IT
A key consideration in effective IT management is planning for the future. Optimal IT requires ongoing updates, upgrades, and adaptations to keep users productive and secure.
A strategic IT plan is a guide for your business that encompasses all aspects of technology management. It should cover all costs of IT, including service calls, hardware, software, vendor management, and more.
Our team leverages the right tools and solutions for your needs in order to help you address the following pain points of IT:
- Budget / ROI
- Security concerns
- Industry requirements
- Any other unique needs or challenges
Our Suite Of IT Services
Our Complete IT Management program has been carefully refined to cover the vast majority of needs a business like yours may have. Our suite will generally address 90% of your organization's needs at a flat rate, with the other 10% being covered by additional solutions offered at a surcharge.
Our Project Services
With time constraints, budgeting, team management, and so much more to account for, it takes work to ensure that your projects are always carried out as efficiently as possible.
Our team specializes in project support services for any industry; we provide guidance, tools, and solutions to enhance your productivity and ensure your special projects are always completed on time, within budget, and achieve the desired results.
No matter what IT project you need to undertake, we'll help to manage it from end to end.
Here are just a few of the projects that we regularly help our customers with:
- IT Moves
- Desktop and Server Virtualization
- Workstation and Server Upgrades
- Cloud migration
- Digital transformation
- Business process optimization
- Custom software development
Our Team
From our first year in business, we set out to solve what was then a significant problem for organizations like yours: the struggle to keep up with IT needs.
We noticed that large corporations often had multiple employees specializing in different aspects of the industry and realized this approach would work well among smaller organizations that might need help sustaining such teams but still require help managing an oversized workload.
Our team has been carefully developed by hiring qualified IT professionals with a keen understanding of IT best practices and committed client service. We take pride in delivering IT support services that are both technically proficient and client-friendly, making the process both effective and convenient for our partners.
GatorsMSP is located in Gainesville Florida, and has been serving the local business community since [year started.]
Next Steps
The first step to working with our team is to engage in our discovery process. We offer IT discovery to qualified businesses, and although there is no charge for this service, you will be required to attend three 60-minute meetings with our team, where we will work with you to develop your IT strategy and price quote.
Meeting 1: Set Your goals → Meeting 2: Evaluate Your IT → Meeting 3: Review Your Plan.
At the end of our discovery process, you will:
- Have a clear understanding of your current IT infrastructure
- Have a plan for optimizing your IT
- Have a detailed price quote with exact costs for stabilization and ongoing work
- Engaging in our discovery process does not require an obligation to use our services.
Feel free to print this poster and place it where your employees can see regularly (Refrigerator or Water cooler) Gainesville Florida Small Businesses need to protect their internal networks and it starts with your Staff. Link to the poster to print
In a rapidly evolving technological environment, managing your IT infrastructure can become a complex and time-consuming task. That's where we step in! At GatorsMSP, we specialize in providing top-notch managed services to businesses in Gainesville, Florida, helping you keep up with the digital demands of the 21st century. Why Choose Us? Local Understanding: As a Gainesville-based company, we deeply understand the unique needs and challenges of local businesses. Customized Solutions: Our tailored IT solutions are designed to fit your specific business needs and goals. 24/7 Support: Our dedicated team is available around the clock to ensure your systems run smoothly. Cost-effective Management: Say goodbye to unexpected IT expenses with our transparent, flat-rate pricing. Our Managed Services Include: IT Consulting: Strategize your IT needs with expert guidance. Cloud Solutions: Scalable and secure cloud services to fit your business model. Network Security: Robust protection to safeguard your valuable data. Backup & Disaster Recovery: Ensure that your data is secure and accessible whenever you need it. Help Desk Support: Friendly and prompt assistance whenever you have an IT question or concern. Testimonials GatorsMSP has been our go-to managed service provider for over 3 years now. Their local knowledge and customized solutions have helped our business grow exponentially!" — John D., Local Business Owner "The 24/7 support from [Your Company Name] has been invaluable for our operations. Their team is always there when we need them!" — Sara K., Office Manager Get in Touch Today for a Free Consultation! Ready to take your IT management to the next level? Contact us today for a no-obligation consultation and discover how GatorsMSP can streamline your business operations in Gainesville, Florida. Phone : 352.309.2208 Email: Solutions@gatorsmsp.com Address: 7525 NW 4th Blvd, Suite 30 Gainesville, Fl 32607 GatorsMSP - Empowering Gainesville Businesses with Innovative IT Solutions.
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Especially around the holidays, small businesses in Gainesville Florida need to protect your network.